Help Center | The Modern Bride

How Can We Help You?

“Explore our most frequently asked questions, shipping timelines, and design process—all in one place.

All domestic and Canadian orders are shipped from our studio in Atlanta, GA

We use FedEx and UPS, depending on the destination and best available rate

All shipments include tracking and may require a signature on delivery for added security

You’ll receive tracking details via email as soon as your order is dispatched

Estimated delivery:

Standard: 5–7 business days

Express: 2–3 business days
We offer worldwide shipping via DHL Express, known for speed, reliability, and tracking

Estimated delivery: 5–10 business days, depending on location

Signature required on delivery for all international orders

We currently do not ship oversized items internationally (e.g., Welcome Signs or Seating Charts)
Clients are responsible for all customs duties, taxes, or handling fees charged by their country

These costs are not included in your order total

Please check with your local customs office if you're unsure of applicable fees

The Modern Bride is not liable for customs-related delays or refusals
Your stationery is carefully packaged to prevent damage during transit

We inspect and hand-pack each order before it leaves our studio

If you're ordering both digital and physical products, they may arrive in separate deliveries
Shipping timelines begin after your final design approval and completion of the production phase:

General Printing: 10 business days + shipping

Foiling, Embossing, Debossing: 15–20 business days + shipping

Please factor in design time, proof approvals, and revisions when planning your order.
If your order arrives damaged, please notify us within 5 business days of delivery with photos and your order number

If a package is marked as “delivered” but you did not receive it, we recommend checking with your local delivery office first

We are not responsible for lost packages due to delivery address errors, theft, or refusal at customs—but we will always do our best to assist
Slight variations in ink density, foil texture, and alignment are normal for handmade finishes like embossing and debossing

Store your stationery in a cool, dry place, away from direct sunlight or moisture

If mailing your pieces to guests yourself, we recommend hand-canceling stamps (ask your local post office) and using rigid mailers for protection

Beautiful design deserves thoughtful handling—from our hands to yours.

Whether you’re receiving a printed invitation suite or digital deliverables, we ensure each part of your order is handled with the same attention to detail as the design itself. Below you'll find everything you need to know about our shipping process.

(for Customer Orders Only - White-Glove Service)

At The Modern Bride, custom stationery and wedding website design is more than a deliverable—it’s a guided, collaborative journey. Below is a high-level view of what to expect throughout your experience with us:

8-10 Months Before Your Wedding

Discovery Call: We align on your vision, walk through the process, and finalize timelines

Vision Board Creation: You receive 3 concepts with 2 revision rounds

Monogram Design: If Included, we deliver 3 variations and final monogram files

Stationery Suite Design: Includes 3 layout options, 2 revisions, and final designs

6-8 Months Before Your Wedding

Save-The-Date Delivery: Send digitally or mailed, depending on your preference

Wedding Website Design: Built with your custom domain, RSVP, and guest tools

4 Months Before Your Wedding

Invitation Delivery: Printed, assembles, and mailed (or delivered digital if selected)

Communication & RSVP Management: Begins here—includes automated reminders and guest support

1 Month to 1 Day Before RSVP Deadline

RSVP Reminder Emails: Sent at 1 Month, 1 Week and 1 Day before your RSVP deadline

Final Guest List: Delivered the next business dat after your RSVP deadline closes

1 Month to 3 Days Before Your Wedding

Wedding Day Communications: We'll send personalized reminders to your guests

Final Delivery: Includes QR codes for check-in, final logistics, and digital handoff

This timeline is flexible depending on your wedding date and package selection. We're with you every step of the way—from first sketch to final scan.
Whether you're planning a destination wedding or an intimate celebration at home, giving yourself the right amount of time ensures a smooth, stress-free design experience. Here's what we recommend:

✨ CUSTOM ORDERS

Because our custom design service is fully guided and highly personalized, we recommend reaching out well in advance:

Local Weddings: Begin your stationery journey 6–8 months before the wedding

Destination Weddings: Begin your project 8–10 months before the wedding

This allows ample time for design development, revisions, specialty printing, mailing, and RSVP tracking—especially if you’re including a wedding website or custom monogram.

🖋️ SEMI-CUSTOM ORDERS (Digital Templates)

Our semi-custom templates are available for instant download and can be personalized using Canva at your own pace.

There’s no deadline to order, but we recommend allowing yourself enough time to:

Customize your design

Submit it to your own printer

Review printed proofs if needed

Mail your invitations (typically 2–3 months before the wedding)

Need help with printing? We're happy to assist! Reach out via our general inquiry form or email us at hello@themdrnbride.com and we’ll walk you through your options.
To keep the process smooth, please follow these file submission tips:

How to submit: You'll be provided a Google Drive, where all files, documents, images and deliverables will be stored. Please upload via the link we send you.

Accepted formats: PDF, PNG, JPG, DOCX, XLSX

File size limit: 10MB per file

Labeling tip: Use clear file names like Smith_GuestList.xlsx or Invitation_Wording.pdf

Files not submitted in the correct format may result in delays or formatting fees.
Pressed for time? We may be able to accommodate a rush order depending on current capacity.

Rush Fee: $500

What Qualifies as a rush?: Wedding's occurring in 4 Months or less.

How to request: Email us at hello@themdrnbride.com before submitting our inquiry form to confirm availability.

We'll always do our best to help, but rush orders are accepted on a case-by-case basis.
Every custom order at The Modern Bride is a collaborative design journey—centered on clarity, creativity, and refinement. We guide you through each round of feedback with intention and ease, ensuring every detail aligns with your vision.

NUMBER OF REVISIONS

Each phase of your custom suite includes up to three (3) rounds of digital proofs, broken down as follows:

Initial Concept Presentation: You’ll receive up to 3 design concepts based on your vision board, preferences, and project goals. We’ll present these in a digital format with mockups for clarity.

Revision Round One: We’ll incorporate your feedback to refine your chosen concept—adjusting layout, typography, tone, or visual elements as needed.

Revision Round Two: A final polish pass to ensure everything is aligned—from text placement to spacing, color, and finishing details.

Once your design is approved, we’ll prepare files for print production and/or digital delivery (for websites, QR codes, or RSVP tools).

WHAT YOU CAN REVISE

Wording and spelling

Ink and foil colors

Formatting, spacing, and minor layout tweaks

Guest names or RSVP fields (for websites)

WHAT CAN'T BE CHANGED AFTER APPROVAL

Fonts and core design layout (unless discussed before project start)

Specialty print finishes (after files are sent to print)

Monogram or logo elements (after final approval stage)

Additional Revisions: Need more changes? No problem. Additional revision rounds beyond those included are billed at $75 per round, and will extend your project timeline slightly.

Our goal is never to rush you—we’re here to make sure you feel confident and excited every step of the way. Your final sign-off is our green light to begin production.
Your guest list is more than names—it powers everything from your invitation suite to your RSVP tracking and personalized guest experience. As part of our custom service, we help you manage this list thoughtfully, from start to finish. Because our pricing is based on both design deliverables and guest count, accurate and organized guest info is essential.

SUBMITTING YOUR GUEST LIST

You’ll receive a spreadsheet template from us with all required fields. This allows us to accurately build your wedding website, manage RSVP tracking, and prepare printed materials.

Please complete the following columns in full:

Salutation (e.g., Mr., Mrs., Dr., Mx.)

First Name

Last Name

Email – used for digital invites, RSVP tracking, and reminders

Phone Number (optional)

Additional Guests – indicate how many guests this person is allowed to bring (e.g., 0, 1, 2)

Guest Group Tag (Numbered) – use numbers to group guests who should be treated as a unit (e.g., spouses, families, couples). For example:

"1" for John Smith + Jane Smith

"2" for The Johnson Family

Each group should have a unique number

Full Mailing Address – required only if you’ve requested printed invitations or addressed envelopes

The Guest Group Tag helps us ensure that RSVP tracking, invitation delivery, and guest communications are aligned—especially for shared households or family groupings.

ADDING ADDITIONAL GUEST AFTER SUBMISSION

We understand things change—but every added guest requires updates across multiple platforms. That’s why each additional guest added after initial submission is billed at $2.50 per guest.

Applies to new names or unlisted +1s

Swapping names is not permitted; removed or declined guests stay in our system for tracking accuracy

Helps maintain consistency in RSVP counts, website access, and print production

HOW TO UPDATE YOUR GUEST LIST

All guest list updates must be submitted in writing

Please submit updates in the original spreadsheet format

We’ll confirm each change before implementing to ensure nothing is missed

Our guest management system is designed to support both printed and digital experiences with care. Submitting your list thoughtfully at the beginning keeps everything running smoothly—and beautifully.

Whether you're ordering a fully custom suite or selecting from our semi-custom collections, our process is designed to be seamless, inspiring, and stress-free. Below you'll find everything you need to know about timelines, submissions, and what happens after you place your order.

Due to the custom nature of our work:

All orders are non-refundable and non-exchangeable

This applies to both custom and semi-custom designs, including printed and digital products

We do not accept cancellations once your project has begun

If you’re unsure about which service is right for you, please reach out before placing your order—we’re happy to guide you.
We take great care in proofing and preparing every design. In the rare event of an issue:

If the error is on our end:

We’ll reprint the affected items at no cost to you

You must notify us within 5 business days of delivery

If the error was approved by the client:

Reprints can be arranged, but the cost of reprinting + shipping will be billed to the client

We will not cover reprints for typos, date errors, or guest info mistakes that were present in the final approved proof
Once a proof is approved by you (via email or written confirmation), that design is final and moves to production

Any changes after approval—no matter how small—require a full reprint at the client’s expense

We strongly encourage you to review your proofs carefully before approval, including:

Names

Dates

Guest details

Addresses

Website links and QR codes
If you believe something is incorrect with your printed order:

Contact us at hello@themdrnbride.com within 5 business days of delivery

Include:

Your order number

Clear photos of the issue

A description of the error

We’ll review your message and respond promptly with next steps.

REPRINT REQUEST EMAIL TEMPLATE

Subject: Reprint Request – Order #[Your Order Number]

Hi The Modern Bride Team,

I hope you're well. I’m writing regarding my recent order, #[Insert Order Number], which I received on [Insert Delivery Date].

I noticed an issue with [briefly describe the error—e.g., guest name misspelling, incorrect date, damaged item, etc.]. Please see attached photos for reference.

Here are the details:

Name on order: [Your Full Name]

Email used for order: [Your Email]

Delivery address: [Optional—only if needed for reshipment]

Description of issue: [Short explanation of the problem]

Photos: [Attach 1–3 clear images]

Please let me know what the next steps are. I’d appreciate your help in resolving this.

Thank you,

Each piece we create is made-to-order with intention, personalization, and care. As a result, we’re unable to offer traditional refunds or cancellations—but rest assured, we’re with you every step of the way to ensure the final product reflects your vision.

Frequently Asked Questions

At The Modern Bride, we offer custom services tailored to your needs. While costs vary depending on the level of customization, our couples typically spend between $750 and $1,500 for a bespoke wedding website, invitations, RSVP management, and more. Contact us for a personalized quote!
Yes, you can! We handle both digital and printed invitations. Digital invitations can be sent seamlessly alongside your wedding website, while printed invitations are designed and produced exclusively with our in-house printing service to ensure a cohesive and elegant presentation.
Absolutely! Our service includes fully customizable RSVP forms where you can collect the information you need, such as meal preferences or guest-specific responses for certain events. You can also control which events are visible to specific guests, such as a rehearsal dinner or VIP reception.
Yes, The Modern Bride supports multiple languages. We can design your website and stationery in your preferred language to ensure an inclusive and seamless experience for all of your guests.
Yes, we provide a full preview of your wedding website, allowing you to review all the details and request edits before it's published.
Our team handles all updates for you. Whether it's adding event details, sharing new announcements, or managing last-minute changes, we'll ensure your website stays up to date.
Yes, we provide custom domain name (e.g., www.johnwedsjane) as part of our service. If you already own a domain, we can seamlessly integrate it with your new wedding website.
Yes, we help manage your guest list by tracking RSVPs and providing updates. We also send reminders to guests and deliver a finalized guest list after the RSVP deadline.
Your wedding website is password-protected, giving you complete control over who can access your wedding details. Security and privacy are our top priorities.
Yes! We can integrate a cash registry into your website, making it easy for your guests to contribute to your honeymoon or other goals.

INQUIRE

For questions/answers not found in our FAQ or general concerns and inquiries, please send us a message below or email us at hello@themdrnbride.com.